RESERVATIONS & PAYMENT POLICY

• Reservations are held provisionally up to a pre-specified cut-off period/date after which they are automatically released unless payment is received.
• Reservations will be confirmed only after 50% payment in advance. And remaining 50% amount on the day of arrival in Andaman.
• Any Hikes in Govt. Taxes, the same would be charged accordingly over and above the room / meal rates.

CANCELLATION POLICY

FOR FERRY

• In case Govt. ferry is booked, instead of Private Ferry due to non-availability of tickets, the difference amount is non-refundable.
• No refunds would be offered on the government ferry tickets or Green Ocean, MAKRUZZ or any Speed Catamaran) tickets, if already purchased.
• Cancellation/Reschedule of tickets before 48hours of departure will be charged Rs.250 applicable for Per Person for each sector.
•  Within 24hours of sailing No refund for cancellation tickets.
• 50% Cancellation fee for cancellation received less than 48 Hours
• 25% Cancellation fee for cancellation received less than 7 Days.
• 5% of the total booking amount will be charged as cancellation anytime after the order is placed.
• The Ferry is not responsible for Flight Delay or any other reason.

FOR ACTIVITIES/CAB

• 50% booking amount will be refund for cancellation received 15 days in advance or more.
• No refund for cancellation received less than 15 days in advance.
• No refund for cancellation received before 24 Hours.
• 100 Rupees Cancellation applicable per person of the ticket.
• Full refund for cancellation received 30 days in advance.

FOR HOTELS

• 50% refund for cancellation received 15 days in advance or more
• No refund for cancellation received less than 15 days in advance.
• Any room booking made above 03 rooms at one given time is non refundable.
• Bookings confirmed on Discounted Rate will be considered as a non-refundable booking.
• No Refunds for cancellation received on booking from 15^th Dec  to 15^th  Jan.
• No refund or cancellation during Puja, Valentine, Xmas, New Year.
• For Candle Light Dinner, Boat set up or Floating Table Setup is subject to weather conditions, in case of venue change, the amount is non-refundable
• No refunds for unused nights or early check-out.
• The Hotel is not responsible for room cancellation because of the cancellation flight / ferry.

FOR ALL OTHER TRAVEL PACKAGES

• No Refunds for cancellation received on booking from 15^th  Dec to 15^th  Jan.
• Bookings confirmed on Discounted Rate will be considered as a non-refundable booking.
• Full refund for cancellation received 120 days in advance.
• 10% Cancellation Charges Applicable after the Booking is confirmed.
• No refund, if Cancellation received less than 15 Days before arrival.
• 50% refund for cancellation received 15 days in advance or more
• In case the guest has an International bank account, and then any bank charges applicable are to be borne by the customer.
• We are not responsible for cancellation of reservation due to climatic changes.
• No refund or cancellation during Puja, Valentine, Xmas, New Year.

CONFIRMATION POLICY

• The customer receives a confirmation voucher via email within 24 hours of successful booking.
• In case the preferred slots are unavailable, an alternate schedule of the customer’s preference will be arranged and a new confirmation voucher will be sent via email.
• Alternatively, the customer may choose to cancel their booking before confirmation and a full refund will be processed.

REFUND POLICY

• Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.
• In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.